Effective Date: 2026-08-13 | Last Updated: 2026-10-26
Visible Chain Technologies Private Limited (DUNS: 767598484) operates the GhantiGo mobile applications: the app for residents, the app for street peddlers, and the GhantiGo Camp app for camp organisers (together, the "apps"), and the website at https://www.ghantiplus.com.
In this Privacy Policy, "we," "us," and "our" refer to Visible Chain Technologies Private Limited, and "you" and "your" refer to the people who use the apps and the website.
We collect your mobile phone number for OTP-based authentication. This is how we verify your identity when you create an account or sign in. One phone number can hold more than one kind of account (for example a resident account and a peddler account), each signed in separately.
If you use the peddler app, we collect your precise GPS location while you are live. Location is collected from the moment you go live until you go offline, including while the app is in the background or the screen is off. While it is running, the app shows a notification so you can see it. Each position sample includes latitude, longitude, accuracy, speed, heading and time. We use it to work out where you are, so residents of a locality can see that you are nearby. We do not collect your location when you are not live.
The resident app does not read your device location. You choose your locality yourself, and you can save up to ten addresses, each with a label you choose, a locality and up to two nearby landmarks. We use them to show you the peddlers and camps in your area.
A peddler's account may be marked as verified after a person from our local team checks them in person. We record only the decision, who made it and when it expires. We do not collect or store identity documents for this.
Peddlers can add photos of what they have brought that day, and camp organisers can add a poster image. You take the photo with your camera or pick it from your gallery through your phone's own picker. Photos are checked automatically and may be reviewed by our local team before residents see them.
Peddlers and camp organisers can record a short voice message for residents (up to 30 seconds for a camp). The recording is uploaded to our servers and played to residents of the area it is for. When you delete a recording it stops being delivered to residents.
Residents can send short messages (up to 280 characters) about a peddler's post for the day. Messages appear in a thread shared by the residents of the same housing society. Messages do not show who wrote them; the peddler sees the text, not your name or phone number. You can withdraw a message, which removes its text.
The apps send us first-party usage events: screens viewed, actions taken, a session identifier, the app version and your operating system (for example Android), together with your account identifier and account type. If the app crashes, we receive the error message and technical stack trace. We do not collect your device model or advertising identifiers.
Our servers also keep technical logs (access times and errors), and we record that a photo or voice file was viewed, by which type of account and from which locality.
We collect any messages you send to us by email, WhatsApp or other means.
We share information with the following service providers, strictly for the purposes below:
We use MSG91 to deliver OTP messages to your phone number. Your phone number is shared with this provider for SMS delivery, and it tells us whether a message was delivered.
Our servers and the photo and voice files you upload are hosted with CloudPe.
The peddler and camp apps show a map using tiles from OpenFreeMap, which uses data from OpenStreetMap contributors. When a map is shown, your device requests tiles directly from that service, so it receives your device's IP address and the map area you are viewing. We do not send it your account details.
We require service providers to process your data only as instructed by us and in compliance with applicable data protection laws.
We do not use any third-party analytics or advertising SDK. Usage analytics are collected first-party, on our own infrastructure, and are never sold or shared with advertisers. We do not integrate a payment processor, because the apps are free to use.
We implement appropriate technical and organisational measures to protect your personal data, including:
While we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
You can request deletion of your account and associated data in any of these ways:
The apps do not delete an account by themselves: we act on your request. Requests are processed within 30 days. Upon deletion, your personal data will be erased except where retention is required by law.
By using the apps, you consent to the collection and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or by requesting deletion of your account, subject to the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act). Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Under the DPDP Act, 2023, you have the following rights:
We will respond to your requests within 90 days of receipt, as stipulated under the DPDP Act, 2023.
If you are not satisfied with our response to your grievance, you have the right to file a complaint with the Data Protection Board of India established under the DPDP Act, 2023.
The apps are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18 years of age.
We do not engage in tracking, behavioural monitoring, or targeted advertising directed at children.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such data promptly. If you believe that a child under 18 has provided us with personal data, please contact us at [UPDATE: support@ghantiplus.com].
In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing:
Name: [UPDATE: Grievance Officer full name]
Designation: Grievance Officer
Email: [UPDATE: grievance@ghantiplus.com]
Response Time: 90 days
The apps request only the permissions below.
This Privacy Policy is aligned with the data safety declarations submitted to the Google Play Store. The information disclosed in our Google Play Data Safety section accurately reflects the data collection, usage, and sharing practices described in this policy.
If you notice any discrepancy between this Privacy Policy and our Google Play Data Safety declarations, please contact us so we can address it promptly.
This website does not use analytics or advertising cookies. It loads fonts from Google Fonts, and the homepage includes a YouTube video; when the page loads or the video plays, Google receives your IP address and may set cookies under its own policy. Links to WhatsApp open WhatsApp, which handles your message under its own policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the apps after changes are posted constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: