Account Deletion
Effective Date: 2026-08-13
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Last Updated: 2026-10-26
How to Delete Your Account
GhantiGo respects your right to delete your account and associated data. You can request permanent deletion of your account using either of the methods described below.
Option 1: From the App
In the resident or peddler app, open Account or Profile > Delete account. This brings you to this page, where you send the request by email as described below.
Option 2: Request Deletion by Email
Send an email to [UPDATE: delete@ghantiplus.com] with the subject line "Account Deletion Request".
Please include the following in your email:
- Your registered phone number
- Which account to delete: resident, peddler, or camp organiser (one number can have more than one)
- Reason for deletion (optional)
What Gets Deleted
When your account is deleted, the following data will be permanently removed:
- Profile information
- Phone number
- Saved addresses and your chosen locality
- Photos, posters and voice recordings you uploaded
- Any peddler location samples still held (these are deleted automatically after 30 days in any case)
What May Be Retained
Certain data may be retained to comply with legal obligations:
- Security logs (retained for 365 days per DPDP Rules 2025)
- The record of a peddler's in-person verification, kept as an audit record
- Usage and crash events, until they reach the end of the retention period in our Privacy Policy
- Anything we must keep to meet legal obligations or resolve disputes, for up to 90 days
Processing Time
Account deletion requests are processed within 30 days.
Note: Once deletion is processed, it cannot be reversed.
Contact Us
For questions about account deletion, contact [UPDATE: support@ghantiplus.com].